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Returns and Exchange Procedure and Policy

All Sunwise® products are made with quality materials to the highest standards. Customer satisfaction is something which we guarantee. For whatever reason if you are not satisfied with your purchase from Sunwise® online you may return your items within 30 days of receiving a returns code. To obtain a returns code please contact Sunwise® Customer Care with your order number and details of item/items you wish to return and why. You must obtain a returns code within 28 days of receipt of product. Items which have been damaged or abused cannot be returned. Items returned within their original packaging undamaged, unused with a correct returns code will be issued with a refund via the original method of payment.

Returns Process:

  •  Contact Sunwise® Customer Care and obtain a returns code. Email info@tgsports with the subject RETURN. You must include your details, order number and items you wish to return. You will receive a reply with a returns code. You may also wish to call Sunwise® Customer Care on +44 1865 714 620. You must obtain your returns code within 28 days of product receipt.
  • Package your Sunwise® items to be returned into save and secure packaging. The returns code must be written on the outside packaging as well as the inside on the original documentation. When returning items to us it is suggested to use a traceable or tracking service with insurance. Sunwise® will not be held responsible for any lost, stolen or damaged packages.
  • When we receive your returned goods at Sunwise® head office and your returned item(s) have been verified correct and in original condition we will issue the refund for the price of the item(s) to the original payment method. Completed within 30 days of receipt.

Returns Address:
SUNWISE ONLIINE RETURNS
Trans-Global Sports Ltd
Unit 5 Nuffield Industrial Estate
Sandy Lane West
Oxford
OX4 6JS
United Kingdom

Note:
Only items which have been bought through Sunwise® online can be returned. Purchases made through Sunwise® Official Authorised Stockists must be returned to the place of purchase.

 

 

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